Rockwell Collins Sweden provides global service and support on our satellite equipment. Our helpdesk and service organisation are active 24 hours a day, 365 days per year.  Please contact our Service Team for a rapid and dedicated response to your problem or query.

Service Tracking (ST) Number System

Rockwell Collins Sweden runs a state of the art service tracking system to handle all aftersales & support related issues. This web-based database system allows the customer to have total control of their ongoing Service issue. Rockwell Collins  engineers can be on-line at any time worldwide and be connected to the same system as all the regional Rockwell Collins service centers. The details of the problem will be registered in the system when the customer contacts the Service & Support department.

The ST number that you receive from Rockwell Collins is used as a reference number. It is also used as a Return Material Authorization (RMA) Number. You will have to receive this number before you can return any equipment to Rockwell Collins. It should be placed clearly on both the packaging and documentation. As a customer, you have the ability to follow the progress of your Service issue over the Internet if desired. Please contact the Service & Support department for more information.